Shipping / Returns / Policies

Shipping Information

We ship internationally, small items like jewellery will usually cost less than $10 for shipping.

Orders are usually dispatched within 1 to 2 working days of your payment clearing using insured, registered priority airmail. The tracking number will be e-mailed to you after the order is sent out.

All shipping methods we use are fully insured, tracked and require a signature upon delivery. This means that shipping is extremely secure and reliable, but it also means we are unable to post to PO Boxes.

Shipping times:
— To Ireland 1 to 3 working days
— To UK 3 to 7 working days
— To Europe 5 to 8 working days
— USA 6 to 10 working days
— All others 10 – 21 working days
— Please note there are times that packages take longer due to factors beyond our control.  If you are in doubt as to whether your jewellery item will make it to you for your event please contact us.

Please note:
Jewelry must be shipped to the verified address registered to your Paypal account. Taxes and customs duties, if any, are the responsibility of the buyer.

Returns Policy

We accept returns / you may exercise your right to cancel within 30 days of you receiving the item. The item must be in its original condition and can be returned for any reason.

Within the EU outbound shipping at the standard rate will be refunded, however, the buyer is responsible for return shipping. For items sent outside the EU, shipping is not refundable.

We are unable to accept returns on items which have been purchased on a lay-away / payment plan or items that have been custom sized and altered at your request as these are now considered to be a custom item.

If something is lost in transit, arrives broken, or you have concerns about a piece please contact us immediately.

Resizing Rings

We are happy to re-size rings through our reliable local jeweler who specializes in antique jewelry. Most rings can be brought down up to 2 sizes.

If you are interested in our jeweler’s services, please contact us BEFORE purchasing a ring. On average, our jeweler can complete re-sizing in 5-7 days.

Photography / Colors

All of our jewelry is shot in neutral, color corrected white balance. Please be aware that the appearance of colors can vary based upon your monitor & display settings. We always try to photograph & describe colors to the best of our ability.

Appraisals and Descriptions

In regards to specifics such as gemstone carat weight or clarity, the age of merchandise, gemstone identification, etc, all given appraisals are an approximation to the best of our ability. It can be difficult to measure a mounted stone with 100% accuracy.

We strive to give our best professional opinion, and consult with our jeweler. Please keep this in mind when making a purchase. We are happy to answer any questions, concerns, or fulfil requests for additional pictures on a specific item.
Our pieces do not come with a certificate or appraisal unless stated in the listing. We recommend that appraisals be carried out by a qualified independent appraiser, someone who does not buy or sell jewellery and therefore has no vested interest in the outcome of their findings.

Vintage and Antique Character

Gems.ie offers vintage and antique items. Our items are pre-loved and beautifully aged. Please expect minor signs of wear and unique character. We describe and photograph all imperfections to the best of our ability.

Looking for something special

Please let me know if you can’t find the item of your dreams.
I have many items which may not be listed yet and am in regular contact with lots of collectors/dealers in Ireland and the UK.

Reservations

We will reserve most items for up to 5 days without a down payment to customers who are committed to purchasing within time frame. Again, this service is only available to customers who are 100% percent dedicated to purchasing the items. Please contact us if you have interest in reserving an item(s).

Lay-away / Payment Plans

Merchandise is eligible for a payment plan if its costs exceeds $100. We are fairly flexible with payments, however, a down payment of 30% is required within 3 days unless otherwise arranged. The down payment applies to the purchase price of your order. The order must be paid in full within 45 days. Please contact us first if you have interest in lay away / payment plans.

If you have any other questions, please contact us: